Up north

Headed out for the week around Lake Superior

I declare

Recovering from day one of Zanedependence Day. God Bless America, home of the Lamprey.

The word: an end to the “opinion bubble”

I’m suddenly surrounded by a gaggle of “recovering reporters.” At least that’s what they call themselves these days, and I’m beginning to feel at home (for the first time in a long time). For years I’ve been imploring my clients to fundamentally reorganize and set themselves up as their own version of a publishing organization. Meanwhile, the publishing industry crumbled around us. It appears this predisposition is now channeling its way by virtue of circumstance into my own experience. A bunch of forty-something guys are now in and out of my office on a regular basis. They use bigger words than I do, spout random philosophy on the fly, and write constantly… as if in the air, just by talking to each other, before the typing begins.

These are the people. The ones who fell out of the old machine and needed to find homes in a new one. We haven’t arranged them fully just yet, but I can feel it forming around me. I couldn’t be happier. I am after all, a recovering English major myself.

These outstanding minds are finding their way into new situations all over the place, not just in my business. They’re too smart not to. And the business “leaders” with their upside-down financial models are losing these intellectual capitalists in droves. And losing their shirts in the process. I’m told Tribune and others are all but done, short of full liquidation, which’ll be a fall-out that washes across us all in what will seem to be fear and upset, but more accurately a rebirth.

One brilliant “recovering reporter” asked me the other day, “What happens when the AP goes under?” I said I didn’t know and didn’t understand why it would. Better understanding his point, that in the not-too-distant-future there wouldn’t be anyone ready and able to buy legitimate content (newspapers and other bankrupt patrons), it began to become clear. So i rejoined his question. “The internet shrinks, that’s what happens,” he finished.

No fodder for bloggers to riff on. Pundits without fuel for their complaints. And, as I heard recently in a conference for media publishers, a halcyon time for corruption in government. Bloggers and Twitterers and Facebookers are pundits in an ever-expanding economy of opinion, which O would have to predict is the largest bubble we haven’t seen yet. And no one’s really addressing it because we so love to hear ourselves talk. It’s freedom for the “common man,” right, Ashton?

The last papers are trying to organize with each other in order to begin charging for their content online, unraveling one of the most ridiculous business models ever rushed into online: free content for everyone! Yay! And 40% margins demanded by shareholders. That didn’t work, but maybe it was just them. Well, except for the music industry’s attempt to stop the free flow of music earlier on. Oh, and TV trying to control channel distribution… and, well, radio and movies and magazines and books… oh my.

The Internet, the Great Leveler, continues to pull business models down. Fighting it, we generate fad-based businesses instead (Facebook and Twitter) and we continue to commit the same sins we did in 1999/2000, minus the foosball tables and in-house baristas. Only ten years later, here we are still running at falsely contrived models like YouTube (losing money by the bucket-load), Facebook (continuing to eat VC cash, most recently contributed by a Russian contingent), Twitter (still “figuring out its business model” while turning away buckets of cash from its false-economy cousin), and the list goes on.

Meanwhile, those who actually produce wander the planet in search of a safe place to ply their trade.

Get ready for a return to news guilds, bands of not-for-profit investigative reporting organizations, a total fragmentation of what we once knew as the newspaper/publishing/media industries. And keep an eye out for the smartest new models rising, like Monocle (www.monocle.com). There is hope. We’ll just have to be a little patient. Or write our way to our own new destiny.

there are others here with us

i’ve been writing and speaking about being in the ‘now’ throughout the year. sprint has recently entered the fray with their ‘now network’ and relating it to the launch of the new palm pre. looking forward to more and more people getting a sense that their time is their own. and that we own a responsibility for using it the best we can.

the new launch site for the pre does a wonderful job exhibiting the many aspects of our ‘now’ that we might otherwise be missing.

parsing the social media marketing hype

in working with many clients this year, we’ve spent as much time talking marketers down from ledges or away from knee-jerk entries into social media efforts because there seems to be this compulsion to keep up with the next guy (or last guy or that other guy). compounded by the fact that many clients believe social media marketing is free… because the channels are ‘free’ (facebook, twitter, etc.) and the assets we already have are ‘free’ (video lying around, old campaigns or messages yet to be released through these channels)… the net result becomes  a hodge-podge mess that does more harm to a brand than good.

we’ve begun working out some models or ecosystems that help separate the issues and begin solving the problem in a more systematic way and i’ll share that here in a more general sense in a future post. until then, i wanted to share an outline i felt boiled this down nicely based on some work we’re collaborating on with a brand agency partner.

Client Question
How should we proceed regarding social media as part of our digital strategy?

Answer:  Start with Objectives
Use a framework for discussing marketing objectives and address how social media can help achieve these objectives.  The four objectives are:

  • Listen
  • Talk
  • Converse
  • Integrate

Of course, these objectives are never mutually exclusive, nor are they a linear progression. However, thinking of them as separate things at least for a moment can help profide insights and clarity that will lead to better reasoned, level headed answers. Here’s some detail on each…

Listen: Use social media to listen to what consumers are saying about you, your brand, your products, or services

  • Identify keywords on/in brand, competitors, topics
  • Identify channels to be monitored (key blogs, social sites, media sharing sites, etc.)
  • Setup tool(s) to monitor
  • Refine listening ‘algorithms’ based on feedback
  • Consider talk/conversation areas downstream based on findings here
  • Integrate reporting between social media, website metrics, and advertising activities
  • Identify staff or partner to support listening/reporting initiatives

Talk: Become a credible and visible source for advice and education outside your normal bounds using the web and social media as a platform from which messages are broadcast.

  • Identify differentiating topics and align with clearly defined brand goals
  • Identify and create ‘personas’ from which messages eminate
  • Identify outlet channels (key blogs, social sites, affiliates, etc.)
  • Begin ‘broadcasting’ messages
  • Calibrate ‘listening’ activities to ‘talking’ activities
  • Identify staff or partner to support talking initiatives

Converse: Develop ways to engage select targets in two-way conversations and test alternative messaging/creative/programs using the advantages of social media vs. other media.

  • Identify on-brand topics
  • Target engaged consumers, advocates, or other customer/persona types
  • Identify bloggers, internal staff, pundits, etc. to become the voice of your brand on particular topics or as defined personas
  • Identify staff or partner to support and fuel conversation initiatives

Integrate: Support critical marketing initiatives in a more comprehensive, integrated and interactive way to engage targets with existing and yet-to-be-created online experiences.

  • Map the online landscape of existing brand properties, complementary properties, social platforms, etc.
  • Create an ‘ecology’ of media nodes, identifying strengths and weaknesses, cross-channel feeds, etc.
  • Develop roadmap for integration initiatives
  • Begin integration initiatives
  • Build advanced marketing programs based on integrated capabilities
  • Develop advanced reporting capabilities to monitor and maintain the desired ecosystem
  • Identify staff and/or partner to support and fuel the desired ecosystem